Shipping and delivery conditions
The package is delivered by delivery to the address, via a delivery service or by an employee of our company.
The delivery of ordered goods or packages is made to the entrance to the residential building of the desired address. If it is a residential building, the delivery person is not obliged to carry the goods to the floor where the customer is, but to the entrance of the building. Delivery is made through transport companies that perform transport and delivery services. When taking over the goods, the customer is obliged to sign the delivery note or the delivery note, which the delivery service takes as a confirmation of the takeover of the goods, i.e. the completed delivery.
Delivery deadline
The delivery service will make the delivery within 3 to 7 working days (no later than 14 working days) from the receipt of the goods in the warehouse, except in the case of weekends or holidays, when the delivery is moved to the next working day. Exceptions are items that we currently do not have in stock, but customers have been informed of longer waits. Longer delivery time applies to islands where delivery is made according to the schedule of the delivery service. You can see the details of the delivery time to the islands on the official website of the delivery company. At your request in the order, we send you a tracking code, so that you can check the status of your shipment at any time on the official website of the delivery company.
Delivery price: A single price of €8 is charged for the delivery of the ordered goods. VAT is included in the delivery price.
*For a certain number of items that are oversized or overweight, an additional shipping fee is charged for each such item. Also, due to the distance of the delivery location (island locations), a +3.5 € delivery fee is charged. Each customer sees additional shipping amounts in real time when adding to the cart or by entering the postal code.
Delivery is within 2-4 working days (10 working days at the latest). DPD does not deliver packages on Saturdays and Sundays. The first working day is the day after the order is created.
Special delivery conditions: DPD delivery service, which is authorized to distribute packages, does not deliver packages to all islands in Croatia, but is delivered via Croatian Post. The price of such shipments is €9.
Packaging: StoreStil undertakes to send new, undamaged and factory-packaged products. All products will be packed in an additional transport box so that they cannot be damaged during transport and manipulation. The customer is obliged to check any damage and report it immediately. The customer has the right to refuse to take delivery of a shipment with visible external damage or if the box is opened and not closed with the original tape.